Job details

#12538 - Technical services coordinator
Contract Permanent
Work schedule Day shift
Schedule type Full time
Domain Shipping, supplying, logistics and handling
Administrative regions Estrie
City Sherbrooke
Salary Concurrentiel


FOCUS, a company in the Telus group, is a leader in fleet and fuel tank management solutions and has been in business for over 50 years. FOCUS is run by a dynamic team with endless ideas and a strong sense of belonging. FOCUS is looking individuals who are passionate about leading-edge technology, and who are driven by the desire to provide exceptional customer service.


A competitive salary, benefits, a pleasant working atmosphere … these are some of the perks you can expect from this company and more.


FOCUS is expanding and is on the lookout for a technical services coordinator. Are you perfectly bilingual? Do you have experience in a similar position and wish to evolve within a dynamic team? Don’t miss out on this exciting opportunity!



Your new day-to-day


·         Respond to all technical enquiries;

·         Schedule repairs, installations, deliveries with clients, depending on performance targets;

·         Coordinate work schedules and resource management for technicians and subcontractors;

·         Confirm units and functionalities with the technicians;

·         Validate work orders and invoices from the subcontractors;

·         Manage the retrieval of loaned or borrowed equipment or parts;

·         Manage the technicians’ resources;

·         Survey customer satisfaction regarding the technicians’ and subcontractors’ delivery quality;

·         Update databases.



Benefits that are available to you


·         Three weeks of paid vacation;

·         An exciting challenge in a growing business;

·         Competitive wages and benefits (health, life, and disability insurance, etc.);

·         A motivating management team that cares about personal goals;

·         A pleasant and organized work environment;

·         A health account of $150 (gym membership, classes, equipment, etc.).




·        Perfectly fluent in English and French and excellent verbal and written communication skills;

·         Work experience related to technical services coordination;

·         A broad understanding of IT.


Profile sought


·         A sense of initiative and resourcefulness;

·         An effective communicator with clients (diplomatic and firm);

·         A positive attitude and an engaged approach.


Information about the job position


·        Permanent, full-time position;

·     40 hours/week (8 a.m. to 5 p.m. or 9 a.m. to 6 p.m. depending on requirements)



For more information, please contact Sarah Lefebvre-Cloutier at this toll-free number 1 800 218-3250 #257.


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