Job details

#12536 - Internal sales and customer loyalty representative
Contract Permanent
Work schedule Day shift
Schedule type Full time
Domain Sales and customer service
Administrative regions Estrie
City Sherbrooke
Salary Concurrentiel
   
   
   

JOB DESCRIPTION

FOCUS, a company in the Telus group, is a leader in fleet and fuel tank management solutions and has been in business for over 50 years. FOCUS is run by a dynamic team with endless ideas and a strong sense of belonging. FOCUS is looking individuals who are passionate about leading-edge technology, and who are driven by the desire to provide exceptional customer service.

 

A competitive salary, benefits, a pleasant working atmosphere … these are some of the perks you can expect from this company and more.

 

FOCUS is expanding and is looking for a sales representative to join its team. If you are perfectly fluent and want to grow in a dynamic team, apply now!  

 

 

Your new day-to-day

 

·         Reporting to the vice-president of sales, your day-to-day will involve creating meaningful business relationships;

·         Process all requests from current clients;

·         Handle incoming calls, emails, and chat sessions;

·         Handle start up services for clients and walk them through the processes while giving them technical advice, depending on their needs;

·         Draft and send quotations to clients and ensure proper follow-ups;

·         Maintain meaningful business relationships with users;

·         Liaise with internal staff (management, technical service and development teams) in order to manage customer requests, deliverables, and accountability of the latter;

·         Maintain company policies in order to retain customer loyalty;

·         Provide management with reports on market trends, competition, needs and opportunities to provide added value;

·         Document interactions with current and potential customers in the CRM system (customer relationship management system).

 

 

Benefits that are available to you

 

·         Three weeks of paid vacation;

·         An exciting challenge in a growing business;

·         Competitive wages and benefits (health, life, and disability insurance, etc.);

·         A motivating management team that cares about personal goals;

·         A pleasant and organized work environment;

·         A health account of $150 (gym membership, classes, equipment, etc.).

 

Requirements

 

·         3–5years’ experience in sales;

·         Fluency in English (French will be considered an asset).

 

Profile sought

 

·         A passion for technology;

·         Ability to speak and write in a professional and articulate manner;

·         Ability to summarize and structure information;

·         Excellent ability to give presentations and negotiate;

·         Results-oriented and ability to close deals;

·         An empathetic approach and convincing arguments;

·         A deep understanding of IT tools (CRM, videoconferencing, online meetings, screen sharing and webinars, office software and online presentation tools).

 

Information about the job position

 

·         Permanent, full-time position;

·         9 a.m. to 5 p.m. or 10 a.m. to 7 p.m. 

 

 

For more information, please contact Sarah Lefebvre-Cloutier at this toll-free number 1 800 218-3250 #257.

 

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