Job details

#12536 - Internal sales and customer loyalty representative
Contract Permanent
Work schedule Day shift
Schedule type Full time
Domain Sales and customer service
Administrative regions Estrie
City Sherbrooke
Salary Concurrentiel


FOCUS, a company in the Telus group, is a leader in fleet and fuel tank management solutions and has been in business for over 50 years. FOCUS is run by a dynamic team with endless ideas and a strong sense of belonging. FOCUS is looking individuals who are passionate about leading-edge technology, and who are driven by the desire to provide exceptional customer service.


A competitive salary, benefits, a pleasant working atmosphere … these are some of the perks you can expect from this company and more.


FOCUS is expanding and is looking for a sales representative to join its team. If you are perfectly fluent and want to grow in a dynamic team, apply now!  



Your new day-to-day


·         Reporting to the vice-president of sales, your day-to-day will involve creating meaningful business relationships;

·         Process all requests from current clients;

·         Handle incoming calls, emails, and chat sessions;

·         Handle start up services for clients and walk them through the processes while giving them technical advice, depending on their needs;

·         Draft and send quotations to clients and ensure proper follow-ups;

·         Maintain meaningful business relationships with users;

·         Liaise with internal staff (management, technical service and development teams) in order to manage customer requests, deliverables, and accountability of the latter;

·         Maintain company policies in order to retain customer loyalty;

·         Provide management with reports on market trends, competition, needs and opportunities to provide added value;

·         Document interactions with current and potential customers in the CRM system (customer relationship management system).



Benefits that are available to you


·         Three weeks of paid vacation;

·         An exciting challenge in a growing business;

·         Competitive wages and benefits (health, life, and disability insurance, etc.);

·         A motivating management team that cares about personal goals;

·         A pleasant and organized work environment;

·         A health account of $150 (gym membership, classes, equipment, etc.).




·         3–5years’ experience in sales;

·         Fluency in English (French will be considered an asset).


Profile sought


·         A passion for technology;

·         Ability to speak and write in a professional and articulate manner;

·         Ability to summarize and structure information;

·         Excellent ability to give presentations and negotiate;

·         Results-oriented and ability to close deals;

·         An empathetic approach and convincing arguments;

·         A deep understanding of IT tools (CRM, videoconferencing, online meetings, screen sharing and webinars, office software and online presentation tools).


Information about the job position


·         Permanent, full-time position;

·         9 a.m. to 5 p.m. or 10 a.m. to 7 p.m. 



For more information, please contact Sarah Lefebvre-Cloutier at this toll-free number 1 800 218-3250 #257.


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